We focus on complete customer engagement through our leading edge ideas, concepts and technologies.The areas we have delivered include focused customer engagement platform for retailers, which can be used to enhance customer experience.
Customer experience is always the big question in the retail world. The fast paced change in retail, the upheavals in different categories, channels and customer experiences have brought the need for looking at ways to keep the customer completely engaged.
Increasingly changing customer experience has moved in the direction of personalized, curated and meaningful conversations with retailers. No longer can retailers afford to just have a good merchandising plan and hope for customers to fall in. The customers have much more information at their fingertips than a few years ago, along with the increased competition from different retailers. Hence, the key aspect of retail is enhanced customer experience.
Enhancing Customer Engagement:
EVRY constantly works on some of the cutting-edge ideas and technologies. Some of the areas that we have already delivered include focused customer engagement platform for retailers, which can be used to enhance the customer experience. It is linked with multiple functionalities like loyalty point collection, wish list, social media engagement, store locators, etc.
Another latest project revolved around creating an application, which brings together the three building blocks of retail – Retailer, Supplier and Customer - on a single platform, bringing unforeseen benefits for all the three. This enables accessing the retailers and getting products/services delivered to them, using one single app. The app contains user flows like assisted shopping, scan on the go, and delivery flows like home delivery, community delivery etc., which go a long way in improving customer experience.