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ITSM Mainframe

We provide stable and reliable operations support model that is fully aligned with the ITIL methodology. The latest IBM mainframe Z 10 servers with 17000 MIPS, along with high availability storage devices with 640 TB disk and 3000 TB tape capacity are installed at our parent organization in Oslo, Norway. This enables handling of 80,000 workstations for remote operation to fulfill the fast-growing and ever-changing customer demand.

EVRY’s team consistently strives to delivers cost-effective, timely and quality service support using the ITIL framework. The team is engaged in providing support to the customers across the Scandinavian region covering Norway, Sweden and Denmark. Round the clock operations and system programming support for IBM Mainframe Z / OS Mainframe systems include Z/OS implementation, upgrade & support, CICS transaction system maintenance & support, DB2 Database administration & support, MS administration & support, and MQ administration & support.

The high level support systems and services offered by EVRY include IBM Mainframe Z-Series System & Sub Systems Support, Storage Management & High Availability, and Production Scheduling & Control.

In addition, the team is engaged in Enterprise Monitoring and providing recommendations and implementing the best improvements for a Mainframe systems environment, including system optimization, change methodologies and operational procedures. Another fundamental responsibility includes testing of new version and upgrades for systems, sub-systems, code or products, manage and control data storage by establishing, implementing, and adhering to storage management policies, standards and procedures.

Our Mainframe IT Infrastructure and Operations team is responsible for providing remote support from Bangalore, the IT hub of India, for customers spread across diverse regions.

Contact us to learn more